Proposal for S2 of Gravity DAO mediation services (Aug-Nov)

Hello Aragon community!

In the name of Gravity DAO, with this proposal, I want to ask for support to continue providing mediation services, during the months of August, September, October and November of 2022, for all the Aragon contributors who may request assistance, and are willing to engage in following our proposed Alternative Dispute Resolution frameworks and processes. For this reason I’m making this post to the ESD (Executive SubDAO).

Summary:

This proposal aims is to support the availability of conflict management processes for all the members the AN DAO. This services will be provided by Gravity DAO as a third party expert on Alternative Dispute Resolution, who will support with the identification of cases and their management through the facilitation of mediations, aiming to support getting to non rivalrous agreements between members of the organization who may be experiencing conflict.

You can call for conflict management support via: This typeform

And also contacting @fmurphy or @JuankBell directly to proceed with Gravity’s attention steps.

Funding Request: Gravity DAO Mediation Services

Gravity DAO request $1000 USDC per month to continue from S1 active mediation of all conflicts arising within the community S2 1 Aug -31 Nov. Our service deliverables are to

  1. register, review and assess, mediate and help resolve/mitigate conflict arising within the DAO
  2. inform the process to map the types of conflicts arising within the DAO
  3. deliver the end of season report as per S1

Although not a deliverable within this proposal we are happy to continue to support AN DAO’s efforts to build practical communication, error and conflict guidelines and work to coordinate with a single point of contact.

We count with @FMurphy as the AN DAO x Gravity DAO participating observer or active mediator in the Gravity process. Fintan within his Community Culture role would:

  1. maintain open 1:1 communication with Gravity
  2. work to embed mediation services in the onboarding/offboarding process and Community Guidelines
  3. raise awareness of the conflict mediation service within the AN DAO community
  4. report monthly in this forum in the following format

The conflict mediation timeline can vary based on the complexity of cases raised. As a guiding framework, we indicate the following information for the timely progression of the mediation processes, and the management of expectations on the conflicts managed by Gravity DAO.

Progression Review Within Assess Within Mediate Within Resolve Within
Simple 3 Days 1 week 1 month 1 months
Moderate 3 days 1 week 2 months 2 months
Complex 3 Days 1 week 3 months 3 months

Mediations normally tend to have a cap of 3 months to be resolved. When there is no agreement within that time period, the impact of the mediation gets shortened and the management of the dispute could escalate from a self composition mechanism, where the outcomes emerge from dialogue and compromise, to a hetero composition mechanism, that suggests involving a third party with authority to solve the dispute.

In Alternative Dispute resolution, there are different mechanisms proposed to build an escalation continuum. The first approach, where there is less formality and the lower costs possible, is a direct negotiation between the parties. When communication is not being fluid between the parties in a negotiation, a mediation is proposed, where a third party (in this case called Graviton) is assigned to facilitate communication and help to look for agreements, but without being involved in the direction of the decision being taken or the outcome of the situation.

After a period of 3 months, if there is no mediated agreement, the case can scale into an arbitration process, where the outcome of the conflict is to be decided by a group of delegates that are embedded with authority by the parties, to make a formal neutral decision. The main difference between arbitration and a judge or jury mechanisms, (even though in all of them the decision is external to the parties) is the capacity to enforce the implementation of a decision. Judges or jury processes are more costly and refer to laws or previous agreements (pegged to nation state systems) to impose the implementation of a certain outcome.

In the DAO and web3 scenery, Gravity aims to be able to support the usage of arbitration mechanisms like Aragon Court, by being a previous step to disputes that could scale until that decision making instances.

Gravity is requesting funding of $1000 USDC that would be payable on approval of monthly reporting. We look forward to continuing this journey with AN DAO.

We also extend an invitation to all Aragon contributors, to participate in the educational activities and trainings we offer, to improve competences on managing conflict, as relevant skills for our everyday life and work in web3 projects. Prevention and cultural awareness are key to build the fertile ground for dialogue.

  • Special Thanks to everyone who have supported Gravity DAO and its relationship with AN DAO
2 Likes

We are human, and conflict is inevitable. Although often resolved without mediation in some cases mediation may be the best path to restoring working relationships. Great to see a clear indication of timelines to resolve different types of conflicts, as requested.

This is a service the ESD has identified as an ongoing need. At the ESD General Meeting on 27 June there was an agreement to continue to fund Gravity DAO’s service so that people have access to dispute resolution services without the barrier of “who will pay”. @daniel-ospina @fartunov can you please reconfirm your position?

Strongly in favour of continuing the AN DAO x Gravity DAO partnership for the cost of only $4000 USDC.

1/3 Approved @Ricktik6

3 Likes

Nice to see this is being put out!
I believe conflict resolution is needed in every community and this will improve relationship between contributors within AN DAO.

1 Like

Thank you for sharing this proposal @JuankBell!
Could you share/confirm the wallet address where the 1,000 USDC per month needs to be send to?

1 Like

This proposal is needed IMO.

2/3 although pending clarification on reporting as the proposal states as deliverable an end-of-season report but then further below states the release of monthly funding is conditional on monthly reporting.

So basically the monthly reporting is missing from the list of deliverables?

1 Like

This is our ENS: Gravitydao.eth
(0xfFbD35255008F86322051F2313D4b343540e0e00) - Associated to the same multisig where we have received the previous payment from S1 in mainnet and where we manage our funding from the TEC in XDAI.

I’ll be glad to present a monthly summary of the cases. We keep our registry in a zenhub board for transparency. The flow of the issues are: open, in observation, and closed.

2 Likes

cc @daniel-ospina

Reporting

  1. number and status of cases under mediation
  2. patterns or typical conflicts arising

all good by me, 2/3

cc @Ricktik6

2 Likes

3/3 support

2 Likes

End of August report:

Number Cases raised: 1
This case was raised by a contributor, but it hasn’t been moved to in progress because all the communication has been by DMs and there haven’t been a typeform entry to formally open the case. We are still on the step 1 of the Gravity step by step process : “referral of disputes by parties”

Number of Cases in progress: 0
Cases are moved to in progress when they arrive to step 2 “screening and invitation to mediate” and remain there until the end of step 3: “conducting the ADR process and looking for possible solutions”

Number of Cases resolved: 0
Cases and are counted as closed or resolved after two weeks of follow up after the mediation happens. This is the end of step 4: “Post mediation and party responsibilities”

I have also been supporting AragonDAO TAO VOTING params parties and debates. Thinking on this process as a coordination space where frictions can happen, from multiple points of view interacting on collective decision making around common resources.

Had weekly syncs with @fmurphy to coordinate raising awareness of the availability of the conflict management services and access to the Gravity input form: Gravity - Conflict management

Thanks to everyone supporting this proposal and I hope the expectations are being met with the work being done.

1 Like

If you can cc @Ricktik6 he is the person to make sure you guys are paid :slight_smile:

1 Like

Thank you for the report @JuankBell

We would have to wait for the voting period of this proposal before we can proceed.

The vote has passed: Aragon Voice

I will make sure that the $1000 USDC is included in the august payment cycle (deadline of payment15th of September) to this address: 0xfFbD35255008F86322051F2313D4b343540e0e00

1 Like

Could you please share the end of September report @JuankBell

Sure, im sorry for the delay.

Gravity DAO end of September case report to Aragon:

Number Cases raised: 1
This case was raised the 02 of september through the entry #60 in the Gravity typeform, and the tracking of the case belongs to the ticket #26 in our registry of cases.

Number of Cases in progress: 0
The only case raised can be counted as “simple case”, meaning that it was resolved within 1 month from the start of the case. The case is not in progress anymore because the main process happened over two weeks ago, and its now on the last follow up stage.

Number of Cases resolved: 1
Cases and are counted as closed or resolved after two weeks of follow up after the mediation happens. In this case there was not a proper mediation with multiple parties, but more a support given from the mediator on the management of emotions from the requesting party, to de escalate the issue.

Notes:

This case was very special because it was related to anxiety that can be associated to common concerns on web3 contributors. The person was worried around stability, security, welfare conditions and rewards related to their contributions to Aragon.

Our approach was to raise awareness around the normality of this topics when participating in web3 projects. It is a common issue the crash of expectations from someone jumping from traditional organizations to DAOs.

We encouraged the party to work on expectation management, communicating in an assertive way, what are their expectations from their contribution in the organization, but also adapting their mindset to the conditions of the space, and to what can and cannot provided, encouraging a very liquid and freelancing participation.

Additional actions:

We have identified that a common source of conflict in the DAOspace is related to expectation management on contributors. That is why we intentionally made actions to lower the waterline and bring awareness around the topic discussed.

We organized Twitter spaces around welfare at work in web3, with highlights like:

  • “If you want job security and protections and benefits do not work in Web Three right now because they don’t exist.” - Ben (at 15:21)

  • “Web Three can actually be like an equalizer of pay because if we pay in crypto we can hire anywhere in the world where a lot of companies can’t do that. They can only hire in certain countries. In some ways, it’s good news for you if like you’re from a country that has a lower cost of living. Then in some other ways it can be bad news if you’re from a country that has a higher cost of living.” - Heather (at 22:05)

  • “One of the biggest double edged swords that I look for is self management skills as well as collaborative spirit. Our world pits those two against each other. It’s unique to find somebody who is truly able to hold both strongly, but you need both to be a great Web Three contributor. How to balance between like being a great team player and collaborator and lifting people up and delegating and horizontally sharing power and also being totally self-directed holding yourself accountable, setting your own goals and deadlines. If I find somebody that demonstrates those skills, I wanna hire them for any role.” - Loie (at 39:18)

  • “We come from a culture where we always have to perform every day and there is no space for forgiveness for someone having a less than stellar month or making a mistake or something like that. The approach that’s been handled with is, this person leaves. Then we can pretend that nothing happened and we continue and the business needs to be stable a machine that is always performing” - Daniel (at 44:21)

Post Data:

Had two syncs @fmurphy to talk about the case, and to coordinate around raising awareness of the availability of the conflict management services through our typeform: Gravity - Conflict management - (we have now more mediators, so we can also support more cases)

DEVCON will start next week in Colombia!, I’m very excited about this and i’ve been supporting on the local community side to be good hosts of everyone coming to the event. To anyone from Aragon coming, feel free to DM me to get in touch!

– Thanks to everyone supporting this proposal and I hope the expectations are being met with the work being done.

2 Likes

Hey @JuankBell,

Could you please share your October EOM report?

1 Like

Hello Aragon Community! this is October’s report from GravityDAO.

That month there were 0 new inputs received to our registry from Aragon contributors.

We have been focusing on our operational side and the execution of our roadmap as a DAO, with some clear deliverables like a landing page to promote easier access to our tools, and submitting a new funding proposal to the Token Engineering Commons for the design and building of the next phases planned, Which include: The fourth Graviton training, the use of tools to improve DAO2DAO funding streams, and the design and launch of our own tokenized economy.

We are aiming towards a sustainable growth, from which we are very much thankful to this community for its early support.

Finally, October was a month outreach for us, we participated at Devcon 6 in Bogotá, sharing our portfolio and our value proposition with other web3 communities, and getting to be close to visible conflicts in multiple DAOs.

3 Likes