Proposal Summary: A proposal for $40,000 USD to fund the bootstrapping of the Technical Support Guild for the first up to (3) months of operation
Previous work on the proposal area:
Currently, there is a SourceCred experiment running in Aragon’s community to reward engagement. The working group comprised of Daniel, Luca, Ben, and Ivan have concluded that SoruceCred is not suited for the specific needs of the Technical Support Guild where the value add and contribution are rather specific. Ben has done extensive research in incentive design and existing tooling in web3 published here.
The proposal requests from the AN DAO $40,000 in funding for the bootstrapping of a Technical Support Guild to be deployed via Coordinape circle and bounties over a period of 3 months. The objectives of the initiative include:
- Incentivise and attract a small number of members to catalyze a potential Technical Support Guild
- Create a Coordinape Circle to reward these community contributors for helping build a more decentralized Aragon, and to provide other targeted rewards like Bounties for jobs to be done
The requested budget will only cover a narrowly-defined scope of technical support to help us validate the effectiveness of a decentralized support model with the Aragon community.
If the experiment is successful, the scope of the experiment will be expanded (in a new proposal). As part of the consequent proposal, the head/steward of the Technical Support Guild (to be hired) will provide an executive summary of the results of the experiment including a detailed overview of the spending of the funds.
The funds will be managed through a 2 out of 4 multisig comprised of the members of the working group. As the vested financial interest in the success of Aragon’s network of each member of the multisig outweighs the potential gain from mishandling of funds the risk of misconduct is minimal.
An alternative design would be for the funds to be managed through the executive sub-DAO. This could avoid the need for the creation of a disposable multisig. The working group considers that potential fund distribution to contributors would be most cost-efficient on a L2/scaling solution hence the need for the creation of another wallet is not completely avoidable.
The Aragon stack offers a range of solutions with many technical possibilities but equally many technical intricacies. DAO creators and DAO operators often encounter questions and technical challenges they are unable to address themselves, as well as malfunctions. Being able to provide high-quality customer support is thus necessary to offer a great user experience and thus help increase the number of active Aragon DAOs.
Currently, customer support is managed by the Aragon Association, with 5 core team engineers dedicating one day per week to handing support requests and tickets. This practice takes away engineers from their typical sprint cycles and decreases the efficiency of the several teams working on the Aragon stack and causing delays in product development.
Aragon has an opportunity, as a DAO that represents an existing product suite, to experiment and lead in new decentralized operating models. Technical support, with the scope of its services but also the relatively well-defined nature of operations involved seems like the best first experiment for Aragon in decentralizing core practices.
As such, the current proposal offers a balance between quickly setting a Technical Support function and starting a path for progressive decentralization of this area.
Limitations of any benefits mentioned above:
- The amount of funds might not be sufficient for the pace of incoming support requests
- It is possible that finding potential guild contributors and bootstrapping the operational and incentive structure could delay the process of launching the guild
- The required time to train people to be autonomous in managing technical support tickets could delay the transition of ticket handling from the core team engineers to the guild
Expected duration or delivery date (if applicable):
Upon successful completion of the trial, the Technical Support Guild could be spun into a sub-DAO being funded by and reporting directly to the AN DAO. There would be a separate proposal regarding such action in due time.
This is the list of the proposed multi-sign signers. Other members of Aragon’s team have substantial contributions towards the operational design of the future guild.
Amount of ANT requested: $40,000 (denominated in USDC/USDT/DAI)
More detailed description of how funds will be handled and used:
The breakdown of the direct budget for bootstrapping the Technical Support Guild:
- $30,000 to be distributed to guild members through a Coordinape circle over 3 months
- $10,000 for specific bounties related to bigger support tasks (including but not limited to prototyping/experimentation and creation of documentation)
The budget excludes non-direct spending such as bounties for referring guild members as well as potential transaction fees on ETH and/or other chains. Those indirect costs will be covered through the executive sub-DAO