Agree it’s a massive gap. There have been multiple requests for clarity concerning that metric.
I flagged it back in August here:
Several AA members also flagged the lack of reporting on the total number of tickets during the discussion of this proposal before voting.
The concerns about per ticket cost of the guild raised in the discussion thread were based on the observed volume of 100 tickets per month during summer 2022 (including spam messages that do not require a response).
P.S. When we don’t know the number of tickets, how are we calculating resolution time?
